It's not only the High Street retail market that's changing - but also the lives of many office workers.
Working from home and remote offices are commonplace - as is hotdesking; the latter being a system, where a worker has no individual desk - and just takes one that's available when working in the main office.
9 to 5 is also fast declining, allowing workers better life-work balances - and eliminating the tiresome and time consuming travelling on inadequate public transport.
Face to face interaction, with customers/and users, is deemed more important nowadays - instead of phone calls from a central workplace.
And an individual's sales - or other - targets are met by achieving preset goals/profitability, not by attending repetitive and 'inspire' meetings etc. at Head Office.
But this relative independence has had some unpopular changes - as many companies (many banks, for instance) now don't provide health care schemes, or even pensions.